Questions? We've got answers.

Take your usual size. If you're unsure or between two sizes, go one size up for extra comfort. Each product page has a size guide to help you choose with confidence.

It depends on the absorbency level: from light leaks up to 20 oz (600 mL) for our Maximum range. Each product page shows its level with drops (Light, Moderate, Heavy). The multi-layer core locks moisture away from your skin and neutralizes odors.

Up to 12 hours, day or night. For heavier leaks, change as soon as you start to feel moisture.

No. Octipa underwear is built to replace pads and liners. It absorbs leaks and keeps you dry on its own, with no extra bulk.

No. The top layer pulls moisture away instantly and locks it into the absorbent core, so you stay dry and comfortable. Choosing the right absorbency for your leaks makes all the difference.

No. The fabrics are designed with anti-odor technology that keeps you fresh all day.

No. Slim, high-performance materials give you the look and feel of regular underwear, with built-in protection.

Yes. All our underwear is machine-washable and reusable for up to 5 years.

• Rinse with cold water before washing.
• Wash by hand or on a gentle cycle (max 86°F / 30°C) with mild detergent, ideally in a mesh wash bag.
• No bleach, no fabric softener.
• Do not tumble dry. Air drying keeps the fabric absorbent and extends its life.

We ship within 24 to 48 hours (Monday to Friday). Delivery then takes:

• US, Canada, AU & NZ5–8 business days
• United Kingdom4–7 business days
• Rest of the world8–15 business days

Every order ships in a plain, unbranded box.

Use the tracking link in your shipping confirmation email, or track your order here.

Yes. Tracking can take up to 48 hours to appear, and some carriers don't scan packages right away. If there's no update after 3 to 4 days, email us at our contact form and we'll check.

• Check safe spots around your home (porch, mailbox, garage).
• Ask your neighbors or building manager.
• The status sometimes updates a few hours early. It may arrive later that day.
• Still nothing? Contact the carrier with your tracking number, then us at our contact form. We'll find a solution.

It's sent to your email right after purchase. Check your spam or promotions folder. If your payment went through but nothing arrived, you may have made a typo in your email. Contact us at our contact form and we'll fix it.

In your confirmation email (subject "Order confirmed"). It starts with US-. Can't find it? Email us at our contact form with your full name, the email used, your shipping address, the items ordered and the date of purchase.

Yes. We offer one free size exchange on your first order, within 30 days of delivery, for the same item and color. The item must be unworn, unwashed and in its original packaging.

Email us at our contact form with your order number. We accept unworn, unwashed items in their original condition.

Returns are accepted within 30 days of delivery for unworn, unwashed items in their original condition. For hygiene reasons, we can't accept used items. See the full returns & exchanges policy.

If your order hasn't shipped yet, email us at our contact form with your order number, the incorrect address and the correct one. Once shipped, we can no longer change it: use your tracking link to contact the carrier directly. Octipa isn't responsible for orders sent to an address entered incorrectly.

If it hasn't shipped yet, email us at our contact form with your order number and the change you need. Our warehouse moves fast, so changes may not be possible once preparation has started. In that case, you can return the items once received.

Email us at our contact form as soon as possible with your order number. We can cancel orders that are still being prepared. Once handed to the carrier, it's final, but you can still return the items once received.

Our team is here 7 days a week by email at our contact form or through the chat box at the bottom right of the page. We typically reply within 24 hours.

Not yet. We're working on a dedicated line. In the meantime, we're happy to help by chat or email.